At Insonorisation G.L., protecting your personal information is important to us. This policy explains what information we may collect when you use our website, how we use it and the measures we take to protect it.

Personal information collected

When you contact us or complete a form on our website, we may collect certain personal information, including:

• Your name

• Your email address

• Your phone number

• Your city or area

• Information about your building or project

• Any information you choose to provide through a form or by email

Certain technical information related to your use of the website may also be collected through cookies and analytics tools, depending on the technologies used on the website.

Why do we collect this information?

The information collected may be used to:

• Respond to your questions and requests

• Process a request for an estimate or quote

• Communicate with you about your project

• Schedule a visit or service appointment

• Improve our website and services

• Measure the use and performance of our website

• Ensure the security and proper functioning of the website

We collect only the information necessary for the stated purposes.

Estimate request forms

When you complete an estimate request form on our website, the information provided is used to understand your project and allow our team to contact you.

The information requested may include the type of building, the service sought, the project location and whether the building is new, existing or currently occupied.

Cookies and similar technologies

Our website may use cookies and similar technologies to ensure it functions properly, understand how visitors use the website and, where applicable, measure the effectiveness of our communications or advertising campaigns.

Depending on the tools installed on the website, certain technical data may be collected, such as the type of device or browser used, pages viewed and browsing information.

To learn more or change your preferences, please see our Cookie Policy.

Disclosure to third parties

We do not sell your personal information.

However, certain information may be disclosed to service providers when necessary for the operation of our business or website, such as hosting, form, email, web analytics or other technology service providers.

These providers must have access only to the information necessary to perform their services.

If information is hosted or processed outside Quebec, this possibility must be disclosed transparently. The Commission d’accès à l’information (CAI) specifically identifies cloud hosting outside Quebec as relevant information to communicate when information is collected.

Information retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations.

When retention is no longer necessary, the information is appropriately destroyed or anonymized.

Protection of personal information

We take reasonable measures to protect personal information against loss, theft, unauthorized access, use or disclosure.

Access to personal information is limited to those who need it in the course of their duties.

Quebec legislation requires security measures to be appropriate to, among other things, the sensitivity, quantity and use of the information held.

Your rights

Subject to the conditions provided by law, you may request:

• Access to the personal information we hold about you

• Correction of inaccurate or incomplete information

• Withdrawal of your consent when it is the basis for the use or disclosure of your information

• Information about how your personal information is used

• The opportunity to ask a question or make a complaint about the protection of your personal information

To exercise your rights, contact our Privacy Officer.

Privacy Officer

Insonorisation G.L.
Email: info@insonorisationgl.com
Phone: 514-791-2839

Any question, access request, correction request or complaint concerning your personal information may be addressed to this person.

In Quebec, the Privacy Officer’s title and contact information must be published on the company’s website. By default, this responsibility falls to the person with the highest authority in the company, unless it has been delegated in writing.

Links to external websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices of those external websites.

We encourage you to review their privacy policies before providing them with personal information.

Changes to this policy

We may amend this Privacy Policy to reflect changes in our practices, services or legal requirements.

The date of the most recent update is shown at the beginning of this page. Any significant changes will be brought to the attention of the individuals concerned in an appropriate manner.